❓Wallet FAQs

How long it takes for the money to arrive?

Top-up processing times depend on your bank. Most transfers are completed within a few hours, but in some cases, it may take up to one business day. If your top-up hasn’t arrived within this timeframe, please reach out to Pemo Support for assistance.

If your funds do not appear in your account within two banking days of doing the transfer, please contact us at [e-mail].

Can I top-up my wallet via cash, card or cheque?

Unfortunately no, You can load your wallet only via a bank transfer from a business bank account that's under your entity name in the country where your business/company has been verified with us.

I forgot to put the Pemo reference code in the bank transfer, what do I do?

Just reach out to support via chat or email [e-mail] and send a screenshot or copy of the transfer that you made where it highlights the amount and the account number from where the transfer was sent.

What happens if you send money from the wrong account

Pemo can only accept your incoming transfer if it comes from a UAE business bank account with the same company name as your Pemo registered account. If the transfer comes from a personal bank account or the original sender details are not readable or do not match your account name, Pemo will not accept the money.

If you accidentally send money from the wrong account, Pemo will refund it back to you. It can take up to ten business days for the refund to process. Sometimes, Pemo may need proof of transfer before sending the money back, and they will contact your Pemo admin via email, phone or WhatsApp.

Can I top-up my wallet from a foreign bank account

Unfortunately no. You can load your wallet only via a bank transfer from a business bank account under your entity name in the country where your business/company has been verified with us.

How to withdraw funds from your wallet?

It's possible to withdraw funds from your Pemo wallet; just reach out to support through chat or [e-mail] to submit your request and highlight the amount that you need to withdraw. The support team will process your request and transfer the funds back to your business bank account.