Pemo Knowledge Base
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  • πŸ“šPemo Knowledge Base
  • Getting Started
    • ⭐Getting Started as an Admin
      • βœ…Verifying the Company
        • πŸ“„How to get a bank reference letter
      • 🚒Invite your Team and Accountant
        • πŸ§‘β€πŸ€β€πŸ§‘Bulk inviting your Team
        • 🧍Inviting a Single Team Member
      • πŸ’°Top up your wallet
      • πŸ’³Ordering your first Pemo Cards
      • πŸ“±Pemo mobile app tour
    • β˜•Getting Started as a Team Member
      • 🀝Accept the invite
      • 🚦Complete User Verification
      • πŸ—£οΈRequest your Pemo Card
      • πŸ’³Activate your physical card
      • πŸ’ΈHow to pay with your Pemo card and attach your receipt
      • πŸ“±Pemo mobile app tour
    • ❓Pemo General FAQs
  • Wallet & Cards
    • πŸ“₯Wallet Management
      • πŸ’°Step by step guide to topping up your wallet
        • πŸ’°Guide for older process for topping up
      • πŸ”ŽUnderstanding Your Pemo Wallet Statement
        • πŸ—ƒοΈTax invoice
        • πŸ—„οΈCSV Statement
        • πŸ“‚PDF Statements
      • πŸ“¬Get notified when your wallet is running low
      • πŸ€‘How cashback works
      • ❓Wallet FAQs
    • πŸ’³Pemo Cards
      • πŸ‘¨β€πŸ­Activating a physical card
      • πŸ’β€β™‚οΈRequesting a Pemo card as a team member
      • 🀝Approving request for new cards
      • ℹ️About your card spending limits
        • πŸ—“οΈCalculating your total monthly spend limit
      • πŸ“ŠRequest changing the card limits as a team member
      • πŸ‘Approving requests for new card limits
      • πŸ’±Fees associated with card transactions
      • 🍏Apple Pay for your Pemo Cards
        • How to set up Apple Pay for your Pemo cards?
      • 🀳Google Pay for your Pemo Cards
        • How to set up Google Pay for your Pemo cards?
      • πŸ§™Card benefits & how to redeem
        • πŸ₯¦How to redeem your Talabat pro offer using your unique voucher
      • Cards FAQs
    • πŸ“ŠBudgets
      • πŸ’³Steps to Create a Card-Type Budget
      • πŸ‹οΈSteps to Create a Member-Type Budget
      • πŸ›’Steps to Create a Merchant Category-Type Budget
      • πŸ§‘β€πŸ€β€πŸ§‘Steps to Create a Team-Type Budget
      • ✏️Managing Your Budgets: How to Edit, Delete, or View Budget Details
      • πŸ“©Budget Owner Notifications
    • πŸ›‚Managing Cards as an Admin
      • πŸ’³Ordering new Pemo cards
      • πŸ”“Setting/updating limits on Pemo cards
      • 🧊Freeze, Unfreeze and terminate cards
      • πŸ›’Take Control with Merchant Category Restrictions
      • πŸ‘How to approve new card limits as an Admin
      • 🀝How to approve new card requests as an Admin
  • Expenses
    • 🧾Expense Management
      • πŸ“©Receipts Inbox
        • πŸ‘©β€πŸ”§How to add an email address to your mail box as a contact
        • πŸ“¨Setting up automatic email forwarding for digital receipts
        • ⁉️Understanding Receipt Statuses in the Pemo Receipts Inbox
      • πŸ’΅Creating out-of-pocket expense
      • πŸ‘οΈβ€πŸ—¨οΈTrack Expenses as a Team member
      • πŸ‘¨β€πŸ’ΌManage Expenses as an Admin/Financial Controller
        • πŸ‘Pemo's Receipt Verification
      • βž•Adding a receipt and note to a card expense
      • βœ…Setting up Approval Policies
        • πŸ’³Card Expenses Approval Policy: Step By Step Guide
        • πŸ†•New Cards & Spending Limits Approval Policy: Step By Step Guide
        • πŸ“€Out-of-pocket Expenses Approval Policy: Step By Step Guide
        • πŸ“„Invoices Approval Policy: Step By Step Guide
        • πŸ’‘Editing the Default Policy
    • βš™οΈCard Expenses vs. Out-of-Pocket Expenses: What’s the Difference?
    • πŸ‘©β€πŸ’»Expenses Tab: Statuses & Tracking
  • βš–οΈCash balance
    • πŸ“‘Cash balance as an admin or accountants
      • πŸ”„Exporting Withdrawals & Pocket Expenses
      • πŸ–‡οΈLinking Users to Accounting Accounts
    • πŸ’΅Cash balance as spender (team member)
  • Invoices
    • πŸ“ Invoice Management
    • 🧠Understanding Invoice statuses in Pemo
  • Accounting and Pemo
    • πŸŽ‡Submission Polices
      • 🚩What are Submission Policies?
      • πŸŽ™οΈDefault Submission Policies
      • πŸ’³Creating Custom Submission Policies for Card Expenses
      • 🧾Customizing Default Submission Policy for Pocket Expenses
      • πŸ“¬Reminders and Notification
    • πŸ“ Accounting Setup
      • πŸͺ›Setting up Accounting with Pemo
        • πŸ“•ZohoBooks Integration
          • πŸ”—How to Link Zoho Books to Pemo - Step-by-Step Guide
            • πŸ”Pemo Integration Permissions with Zoho Books Overview
            • πŸ”§Troubleshooting Zoho Books Connection issues
          • ✏️How to use our offline integration with ZohoBooks
        • πŸ’»Xero Integration
          • πŸ”—How to link Pemo to Xero - Step by Step Guide
            • ❓Xero Online Integration FAQ
          • ✏️How to use our offline integration with Xero
        • πŸ–‡οΈWafeq Online Integration
          • 🦾How to link Pemo to Wafeq - Guide
          • ❓Wafeq Online Integration FAQ
        • πŸ”—Quickbooks Integration
          • πŸ“€How to link Quickbooks to Pemo - Step by Step Guide
          • ✏️How to use our offline integration with Quickbooks
        • πŸ§™Tally Integration
          • ↔️Exporting & Import Expenses to Tally
        • πŸ“ŠPemo Universal CSV
          • πŸ”ŽUsing the Pemo Universal Template
      • πŸ’ AI Powered Accounting
        • πŸ”·Pemo Copilot
          • πŸ”ΉActivating Pemo Copilot
        • πŸ”ΆSmart Vendor Creation
          • πŸ”ΈHow to activate Smart Vendor Creation
    • ❓Accounting FAQs
  • Managing your account as Admin
    • πŸ‘©β€πŸ­User and Team Management
      • βœ‰οΈInviting and deactivating users
      • πŸ‘¨β€πŸ«Manage User Roles
      • πŸ“©Inviting an external accountant
      • πŸ‘―Organize Pemo Users by Teams
    • πŸ‘©β€πŸ’»Admining your Account
      • πŸ”Subscription plans and pricing
      • πŸ–‡οΈChanging your company name or address
      • 🚧Company account restriction reasons, timelines, and explanations
      • 🀝Pemo referral program
        • πŸ›€οΈHow to track your referrals
        • πŸŽ‡How to redeem your reward
      • πŸ“§How to manage your email notifications in Pemo
  • πŸ”Privacy & Security
    • πŸ‘©β€πŸ­How to protect your account from fraudsters
    • πŸ›‘How to Handle a Fraudulent Transaction on Your Pemo Card
  • πŸ₯ΈHow to spot and avoid phishing scams targeting your corporate card
  • Video Series
    • πŸ“½ Order your Pemo cards
    • πŸ“½ Add funds to your Pemo account
    • πŸ“½ Edit, terminate and freeze cards
    • πŸ“½ Set up your Approval Policies
    • πŸ“½ Manage card limits
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On this page
  • Step 1: Review the Transaction
  • Step 2: Freeze Your Card
  • Step 3: Terminate Your Card & Report Fraud
  • Step 4: Report the Fraudulent Transaction
  • Step 5: Investigation by Pemo support

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  1. Privacy & Security

How to Handle a Fraudulent Transaction on Your Pemo Card

PreviousHow to protect your account from fraudstersNextHow to spot and avoid phishing scams targeting your corporate card

Last updated 3 days ago

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If you notice a suspicious transaction on your Pemo card, follow these steps to review, freeze, or block your card and report the issue.

Step 1: Review the Transaction

1️⃣ Open the Pemo app and log in to your account. 2️⃣ Go to the Expenses tab and select the transaction in question. 3️⃣ Review the details, including the amount, date, merchant, and card used. 4️⃣ If you don’t recognize the transaction, proceed to the next step.

Step 2: Freeze Your Card

To temporarily prevent further transactions:

1️⃣ Open the Pemo app and log in. 2️⃣ Go to the Cards tab. 3️⃣ Select the card you want to freeze. 4️⃣ Tap Settings, then Freeze Card. 5️⃣ Confirm your selection.

Step 3: Terminate Your Card & Report Fraud

If you confirm the transaction is fraudulent, permanently disable the card:

1️⃣ Log in to your Pemo account on desktop. 2️⃣ Navigate to the Cards tab. 3️⃣ Select the card you want to terminate. 4️⃣ Click Terminate Card, then confirm your decision.

Pemo Power Tip: Once terminated, the card cannot be recovered.

Step 4: Report the Fraudulent Transaction

1️⃣ Locate the transaction in the Pemo app. 2️⃣ Choose the option to flag the transaction as fraudulent. 3️⃣ A form will be presented β€” please complete it and sign if required.

Step 5: Investigation by Pemo support

1️⃣ Our team will review the submitted case and investigate accordingly. 2️⃣ You may be contacted if additional clarification or documentation is needed.

Important Notes ● Customers and admins must confirm that the transaction is truly unauthorized before raising a fraud case. ● Signing the form will be considered confirmation that the transaction was unauthorized. ● If the transaction is later determined to be authorized, a processing fee may be applied to the account.

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