🛑How to Handle a Fraudulent Transaction on Your Pemo Card
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If you notice a suspicious transaction on your Pemo card, follow these steps to review, freeze, or block your card and report the issue.
1️⃣ Open the Pemo app and log in to your account. 2️⃣ Go to the Expenses tab and select the transaction in question. 3️⃣ Review the details, including the amount, date, merchant, and card used. 4️⃣ If you don’t recognize the transaction, proceed to the next step.
To temporarily prevent further transactions:
1️⃣ Open the Pemo app and log in. 2️⃣ Go to the Cards tab. 3️⃣ Select the card you want to freeze. 4️⃣ Tap Settings, then Freeze Card. 5️⃣ Confirm your selection.
If you confirm the transaction is fraudulent, permanently disable the card:
Card termination is only available on desktop.
1️⃣ Log in to your Pemo account on desktop. 2️⃣ Navigate to the Cards tab. 3️⃣ Select the card you want to terminate. 4️⃣ Click Terminate Card, then confirm your decision.
Pemo Power Tip: Once terminated, the card cannot be recovered.
1️⃣ Contact Pemo Support via the customer support chat in your Pemo account. 2️⃣ Our team will guide you through the fraud reporting and dispute process.
