Step by step guide to topping up your wallet
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To use your Pemo cards, your company’s Wallet must be topped up. In this guide, we’ll cover:
How to add money to your Pemo Wallet
What to do if you send money from the wrong account
How long it takes for the money to arrive
We're upgrading the top-up process for all customers in batches. If you're not a new customer and your Wallet hasn't been upgraded yet, your top-up process may be different. Check your guide for topping up .
Your Pemo Wallet is the source of funds for all your Pemo cards. Keeping it well-funded ensures smooth transactions and uninterrupted business. Here’s how to top up your Wallet quickly and easily.
Log in to your Pemo account and locate your Wallet in the top right-hand corner of your dashboard.
Select the Top-Up option to access your payment details.
Your Pemo Wallet has a unique IBAN and bank details. Copy these details carefully—these are essential for processing your top-up.
Use the copied IBAN and bank details to transfer money from your business account. Transfers typically take a short time to reflect in your Wallet.
If you accidentally transfer funds from an account not registered under your company's name that is registered with Pemo, the transfer may be delayed or returned. Contact Pemo Support immediately with the transaction details so we can assist in resolving the issue.
Top-up processing times depend on your bank. Most transfers are completed within a few hours, but in some cases, it may take up to one business day. If your top-up hasn’t arrived within this timeframe, please reach out to Pemo Support for assistance.
