💰Step by step guide to topping up your wallet
To use your Pemo cards, you’ll need to ensure your company’s Wallet is topped up. In this article, we’ll cover:
How to add money to your Pemo Wallet
What to do if you send money from the wrong account
How long it takes for the money to arrive
How to add money to your Pemo Wallet
Your Pemo Wallet is the source of funds for all your Pemo cards. Keeping it well-funded ensures smooth transactions and uninterrupted business. Here’s how to top up your Wallet quickly and easily.
From Web App
Log In: Start by logging into your Pemo account.
Go to Top Up: On your dashboard, click the “Top Up” button on the right-hand side.
Get Transfer Details: Click "View Bank Information" , you’ll find all the details you need for the transfer, including the Pemo Reference number, IBAN, SWIFT code, and more.
Complete Your Bank Transfer: Use details you see when you click View Bank Information" to complete the bank transfer. Remember to add your Pemo Reference when making the transfer.
Pemo Power Tip: When making the transfer, be sure to include the code shown in the “Reference Number” field. This may be labeled differently depending on your bank, like “remark” or “description.”
From Mobile App
Open the Pemo Mobile App
Launch the Pemo app on your mobile device.
Access Your Wallet
At the top of the screen, tap on the wallet icon.
Initiate the Top-Up
Click on the 'Top Up' button.
View Bank Information
Read the instructions provided, then tap 'View Bank Information' to see the details of your wallet, including the Pemo Reference, IBAN, SWIFT, and other necessary information.
Use this information to make a bank transfer from your business bank account to your Pemo wallet.
IMPORTANT NOTE: Make sure you add the "Reference Number" while filling in these details in your online banking. The reference number can be added to the field called "description," "reference," or "remark." The naming of the field depends on your bank.
Your balance will be topped up once the transfer arrives successfully within 1-2 business days, usually depending on your bank.
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