🔀How to Track the Delivery of Your Pemo Card

So, you’ve ordered your Pemo card—nice move! Now you’re probably wondering: Where is it? Good news: tracking your card is easy and only takes a few taps.

Here’s how to do it:

Step-by-step: Track your card delivery

1. Open the Pemo app on mobile or desktop and head to the 'Cards' tab This is where all your active and pending cards live.

2. Click the “In delivery” filter This helps you quickly find cards that are currently being delivered.

3. Select the card you want to track Tap on the specific card, and you’ll see the delivery status right there.

If you need to update or change your delivery details, such as your address or contact number, log in to the Aramex portal here using the mobile number you used to order the card.

How to track on desktop

How to track on mobile

Simple as that. Now, let’s break down what each delivery status actually means 👇

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🚚 Delivery Status Table

Preparing for delivery	We’ve got your card ready—it’s being packed and handed off to the courier.
Delivery today	Your card is out for delivery. Make sure someone’s available to receive it.
Delivery attempt failed	The courier couldn’t deliver your card. We will attempt delivery on the next working day.
Update delivery address	There’s an issue with your address. You’ll need to login into the Aramex platform using the number linked to the card delivery to update your address for delivery.
Returned	The card was sent back to us. Please reach out to us to re-order your card.
Update contact information	There’s a problem with your contact details. You’ll need to login into the Aramex platform using the number linked to the card delivery to update your address for delivery.
Ready for pickup	Your card is available at your selected pickup point. Tap to see the location.
Pending activation	You’ve received your card—now it’s time to activate it and start using it!

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🙋 Need help?

If you're unsure what your status means or you hit a snag, don’t stress. Reach out to our friendly support team at [email protected]—we’re here for you every step of the way.

Pemo Power Tip: Once your card arrives, activate it in the app right away so you can start spending and tracking your expenses with ease. See how here.