Understanding your card status helps you know exactly where things stand and what to do next. Here’s a quick guide to each status you may see in Pemo:
Active
Your card is fully ready for use.
You can make payments and track spend in real time.
All transactions will be visible instantly in your Pemo dashboard.
👉 No action needed. You’re good to go!
Pending Approval
Your card request has been submitted but needs approval from your company admin.
The card will remain inactive until the admin confirms.
You’ll be notified once it’s approved.
👉 Next step: Wait for admin approval.
Pending Company Verification
Your company account details are being verified before issuing cards.
This is a one-time process during onboarding.
Cards will only be activated once verification is complete.
👉 Next step: Ensure your company documents are submitted correctly.
Pending User Verification
Your personal details are being verified before activating the card.
This may include ID checks to meet compliance requirements.
Until then, your card can’t be used.
👉 Next step: Upload any required documents via Pemo.
Pending Delivery
Your physical card has been created and is on its way.
You’ll receive updates once it’s dispatched.
Virtual cards, if issued, remain active immediately.
👉 Next step: Wait for delivery.
Pending Activation
Your card has been delivered but needs to be activated.
This ensures the right person is using the card.
You’ll find activation steps in your Pemo dashboard.
👉 Next step: Follow the activation process in the app.
Frozen
Your card has been temporarily disabled.
This could be due to security reasons or admin restrictions.
No transactions can be made until it’s reactivated.
👉 Next step: Contact your admin or Pemo support to resolve the issue.
Terminated
Your card has been permanently deactivated.
It can no longer be used for any transactions.
This may happen if the card was replaced or cancelled.
👉 Next step: Request a new card if needed.