Pemo Knowledge Base
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  • 📚Pemo Knowledge Base
  • Getting Started
    • ⭐Getting Started as an Admin
      • ✅Verifying the Company
        • 📄How to get a bank reference letter
      • 🚢Invite your Team and Accountant
        • 🧑‍🤝‍🧑Bulk inviting your Team
        • 🧍Inviting a Single Team Member
      • 💰Top up your wallet
      • 💳Ordering your first Pemo Cards
      • 📱Pemo mobile app tour
    • ☕Getting Started as a Team Member
      • 🤝Accept the invite
      • 🚦Complete User Verification
      • 🗣️Request your Pemo Card
      • 💳Activate your physical card
      • 💸How to pay with your Pemo card and attach your receipt
      • 📱Pemo mobile app tour
    • ❓Pemo General FAQs
  • Wallet & Cards
    • 📥Wallet Management
      • 💰Step by step guide to topping up your wallet
        • 💰Guide for older process for topping up
      • 🔎Understanding Your Pemo Wallet Statement
        • 🗃️Tax invoice
        • 🗄️CSV Statement
        • 📂PDF Statements
      • 📬Get notified when your wallet is running low
      • 🤑How cashback works
      • ❓Wallet FAQs
    • 💳Pemo Cards
      • 👨‍🏭Activating a physical card
      • 💁‍♂️Requesting a Pemo card as a team member
      • 🤝Approving request for new cards
      • ℹ️About your card spending limits
        • 🗓️Calculating your total monthly spend limit
      • 📊Request changing the card limits as a team member
      • 👍Approving requests for new card limits
      • 💱Fees associated with card transactions
      • 🍏Apple Pay for your Pemo Cards
        • How to set up Apple Pay for your Pemo cards?
      • 🤳Google Pay for your Pemo Cards
        • How to set up Google Pay for your Pemo cards?
      • 🧙Card benefits & how to redeem
        • 🥦How to redeem your Talabat pro offer using your unique voucher
      • Cards FAQs
    • 📊Budgets
      • 💳Steps to Create a Card-Type Budget
      • 🏋️Steps to Create a Member-Type Budget
      • 🛒Steps to Create a Merchant Category-Type Budget
      • 🧑‍🤝‍🧑Steps to Create a Team-Type Budget
      • ✏️Managing Your Budgets: How to Edit, Delete, or View Budget Details
      • 📩Budget Owner Notifications
    • 🛂Managing Cards as an Admin
      • 💳Ordering new Pemo cards
      • 🔓Setting/updating limits on Pemo cards
      • 🧊Freeze, Unfreeze and terminate cards
      • 🛒Take Control with Merchant Category Restrictions
      • 👍How to approve new card limits as an Admin
      • 🤝How to approve new card requests as an Admin
  • Expenses
    • 🧾Expense Management
      • 📩Receipts Inbox
        • 👩‍🔧How to add an email address to your mail box as a contact
        • 📨Setting up automatic email forwarding for digital receipts
        • ⁉️Understanding Receipt Statuses in the Pemo Receipts Inbox
      • 💵Creating out-of-pocket expense
      • 👁️‍🗨️Track Expenses as a Team member
      • 👨‍💼Manage Expenses as an Admin/Financial Controller
        • 👍Pemo's Receipt Verification
      • ➕Adding a receipt and note to a card expense
      • ✅Setting up Approval Policies
        • 💳Card Expenses Approval Policy: Step By Step Guide
        • 🆕New Cards & Spending Limits Approval Policy: Step By Step Guide
        • 📤Out-of-pocket Expenses Approval Policy: Step By Step Guide
        • 📄Invoices Approval Policy: Step By Step Guide
        • 💡Editing the Default Policy
    • ⚙️Card Expenses vs. Out-of-Pocket Expenses: What’s the Difference?
    • 👩‍💻Expenses Tab: Statuses & Tracking
  • ⚖️Cash balance
    • 📑Cash balance as an admin or accountants
      • 🔄Exporting Withdrawals & Pocket Expenses
      • 🖇️Linking Users to Accounting Accounts
    • 💵Cash balance as spender (team member)
  • Invoices
    • 📠Invoice Management
    • 🧠Understanding Invoice statuses in Pemo
  • Accounting and Pemo
    • 🎇Submission Polices
      • 🚩What are Submission Policies?
      • 🎙️Default Submission Policies
      • 💳Creating Custom Submission Policies for Card Expenses
      • 🧾Customizing Default Submission Policy for Pocket Expenses
      • 📬Reminders and Notification
    • 📠Accounting Setup
      • 🪛Setting up Accounting with Pemo
        • 📕ZohoBooks Integration
          • 🔗How to Link Zoho Books to Pemo - Step-by-Step Guide
            • 🔐Pemo Integration Permissions with Zoho Books Overview
            • 🔧Troubleshooting Zoho Books Connection issues
          • ✏️How to use our offline integration with ZohoBooks
        • 💻Xero Integration
          • 🔗How to link Pemo to Xero - Step by Step Guide
            • ❓Xero Online Integration FAQ
          • ✏️How to use our offline integration with Xero
        • 🖇️Wafeq Online Integration
          • 🦾How to link Pemo to Wafeq - Guide
          • ❓Wafeq Online Integration FAQ
        • 🔗Quickbooks Integration
          • 📤How to link Quickbooks to Pemo - Step by Step Guide
          • ✏️How to use our offline integration with Quickbooks
        • 🧙Tally Integration
          • ↔️Exporting & Import Expenses to Tally
        • 📊Pemo Universal CSV
          • 🔎Using the Pemo Universal Template
      • 💠AI Powered Accounting
        • 🔷Pemo Copilot
          • 🔹Activating Pemo Copilot
        • 🔶Smart Vendor Creation
          • 🔸How to activate Smart Vendor Creation
    • ❓Accounting FAQs
  • Managing your account as Admin
    • 👩‍🏭User and Team Management
      • ✉️Inviting and deactivating users
      • 👨‍🏫Manage User Roles
      • 📩Inviting an external accountant
      • 👯Organize Pemo Users by Teams
    • 👩‍💻Admining your Account
      • 🔝Subscription plans and pricing
      • 🖇️Changing your company name or address
      • 🚧Company account restriction reasons, timelines, and explanations
      • 🤝Pemo referral program
        • 🛤️How to track your referrals
        • 🎇How to redeem your reward
      • 📧How to manage your email notifications in Pemo
  • 🔐Privacy & Security
    • 👩‍🏭How to protect your account from fraudsters
    • 🛑How to Handle a Fraudulent Transaction on Your Pemo Card
  • 🥸How to spot and avoid phishing scams targeting your corporate card
  • Video Series
    • 📽 Order your Pemo cards
    • 📽 Add funds to your Pemo account
    • 📽 Edit, terminate and freeze cards
    • 📽 Set up your Approval Policies
    • 📽 Manage card limits
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  1. Invoices

Understanding Invoice statuses in Pemo

Keeping track of your invoice statuses is essential for a smooth payment process and staying organized. Pemo’s platform offers a clear, user-friendly way to monitor each invoice’s status at every stage—helping you stay in control, even though invoices are paid outside the platform. Here’s how Pemo can help you manage each status:

  1. Pending

    • What it Means: The invoice has been uploaded and is waiting for approval.

    • Next Steps: Review the invoice details, assign approvers as needed, and ensure all required documentation is complete. Once ready, it can move through the approval workflow.

    • When to Act: Promptly review pending invoices to prevent any bottlenecks in the payment process.

  2. Approved

    • What it Means: All designated approvers have reviewed and approved the invoice. It’s now ready to be scheduled for payment outside of Pemo.

    • Next Steps: Ensure all payment details are prepared and the invoice is included in your next payment batch.

    • When to Act: Finance or the designated payer can arrange payment according to your standard schedule.

  3. Unpaid

    • What it Means: The invoice has been approved but payment is still pending, usually awaiting processing or scheduling outside of Pemo.

    • Next Steps: Prepare any necessary payment information and confirm that all bank or payment system details are accurate.

    • When to Act: Prioritize unpaid invoices based on due dates and vendor terms to maintain healthy supplier relationships.

  4. Paid

    • What it Means: The payment has been processed outside of Pemo, and the invoice is now marked as paid in the system for tracking purposes.

    • Next Steps: Confirm with the vendor if necessary and update your records in your accounting system.

    • When to Act: No immediate action is needed once an invoice is marked as paid, but double-checking for accurate record-keeping is always a good practice.

  5. Rejected

    • What it Means: The invoice has been flagged due to issues, such as missing information or errors, and was not approved.

    • Next Steps: Review any comments or reasons provided by the approver(s). Correct any issues, update the invoice details, and resubmit it for approval.

    • When to Act: Promptly addressing rejected invoices minimizes potential delays and helps maintain good vendor relationships.

Status Summary at a Glance:

  • Pending: Awaiting approval—review to advance.

  • Approved: Ready for payment—ensure funds are scheduled.

  • Unpaid: Approved but not yet paid—confirm payment details.

  • Paid: Payment completed—no further action needed.

  • Rejected: Flagged for issues—review and resubmit.

With these statuses, you gain full transparency and control, keeping the invoice process running smoothly from submission to final payment.

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Last updated 6 months ago

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