🚦Complete User Verification

To ensure compliance, we verify every user added to a Pemo account before issuing Pemo cards—including admins and account creators. The good news? It only takes a few minutes to complete!

Pemo Power Tip: User verification is not needed for users that will not be cardholders

We've created easy to follow video run throughs and step by step guides for you to complete the process below ⬇️

Pemo Power Tip: To complete your user verification you need to have a valid Emirates ID with you during the process

Pemo Power Tip: When inputting a name with more than two parts it's important you follow the below tips!

Complete it on Desktop video 🖥️

Complete it on Mobile video 📱

Complete it on Desktop step by step guide 🖥️

Follow these steps to complete your verification:

1. Access Verification

Click the "Verify My Profile" button on your within your "Get Started" flow or select it by clicking on your name in the bottom left corner.

1. Start Verification

Begin the process by clicking Continue.

1. Residency Confirmation

Answer whether you are a UAE resident with an Emirates ID. If yes, select "Yes" to proceed.

1. Enter Personal Information

Provide your first and last name.

Indicate your gender and select your nationality (e.g., Egypt).

Add your date and place of birth, along with your full residential address.

1. Agree to Terms

Accept the card terms and conditions.

Confirm that you’ve never been arrested or involved in illegal activities.

1. Submit the Form

After filling in the required details, submit the form to continue.

1. Emirates ID Verification

You’ll now upload a clear photo of the front and back of your Emirates ID. Make sure the image is not blurry, and capture all four edges of the ID. Note: Do not use a scanned or digital copy—only a physical ID is allowed.

1. Take a Selfie

Enable your camera, position your face within the oval, and take a selfie.

Upload the selfie to complete this step.

1. Submit for Final Verification

After uploading your Emirates ID and selfie, submit the files for verification.

You should receive confirmation within seconds.

1. Verification Completed

A pop-up will confirm that your verification has been submitted. Your account will typically be activated within minutes, or at most, within two business days.

Complete it on Mobile step by step guide 📱

1. Download Mobile App

Download our Pemo app on your mobile ( App Store , Google Play )

1. Start Verification

Upon opening the app, you'll be presented with steps to get set up. Select "Verify Your User Profile" from the checklist or navigate to your profile in the top right corner to find the verification option.

1. Begin the Process

Click "Verify Your User Profile" and begin the verification process. You’ll need your Emirates ID (front and back) and a selfie.

1. Residency Confirmation

Answer whether you are a UAE resident with an Emirates ID. If yes, select "Yes" and click Next.

1. Enter Personal Information

Provide your first and last name, specify your gender, and select your nationality (e.g., Egypt).

Add your date and place of birth.

Provide your full residential address, including the city.

1. Agree to Terms

Check the boxes to agree to the terms and conditions and confirm that you’ve never been arrested or participated in illegal activities.

1. Emirates ID Verification

You’ll now upload a clear photo of the front and back of your Emirates ID. Make sure the image is not blurry, and capture all four edges of the ID. Note: Do not use a scanned or digital copy—only a physical ID is allowed.

1. Take a Selfie

Enable your camera, position your face within the oval, and take a selfie. Ensure the image is clear before submitting.

1. Submit for Verification

After uploading your Emirates ID and selfie, submit the information. The user verification process will be completed.

Make sure of the following: 👉 Make sure to enter the name as it's in your EID 👉 Photos of EID need to be taken live from a physical document, not uploaded

Most users are verified in minutes, and once your profile is verified, you'll be able to use Pemo cards. If there's any issue, we're here to help!