👩‍🏭How to protect your account from fraudsters

Fraudsters are always looking for ways to access sensitive financial information, but with the right habits and security measures, you can keep your business transactions safe. Here’s how to protect your Pemo account, cards, and payments.

Secure Your Pemo Account

Use Strong, Unique Passwords – Avoid using the same password across different platforms. A strong password should include a mix of letters, numbers, and special characters.

Enable Multi-Factor Authentication (MFA) – Add an extra layer of protection with Face ID, fingerprint authentication, or a one-time passcode (OTP). Even if your password is compromised, MFA helps prevent unauthorized access.

Monitor Your Account Regularly – Set up real-time notifications and review transactions frequently to spot any suspicious activity.

Best Practices for Your Pemo Card

Keep your card details private – Never share your card number, CVV, or PIN. Even within your company, each team member should have their own Pemo card.

Use virtual cards for online payments – Pemo’s virtual cards provide added security for online purchases, reducing exposure to fraud.

Restrict Merchant Categories & Countries (for advanced security settings) – Control where and how your cards are used by limiting transactions to specific merchant categories (e.g., fuel, ads) or countries.

Be cautious with physical cards – Keep your card in sight when making payments at restaurants, retail stores, or any public place.

Smart Security Tips for Online Transactions

Verify the merchant before paying – Fraudsters often create fake websites that look identical to trusted ones. Always double-check the URL and look for "https://" in the web address.

Never share OTPs – If you receive an OTP for a transaction you didn’t initiate, it could be a fraud attempt. Always confirm the transaction amount and merchant name before proceeding.

Avoid saving card details on websites – While auto-fill is convenient, it also increases the risk of data breaches. Manually enter your details for each transaction when possible.

Beware of phishing scams – Always verify the sender’s email and avoid clicking on links from unknown sources. Pemo will never ask for your card details via email or phone.

What to Do If You Suspect Fraud

1️⃣ Freeze your card immediately – You can temporarily freeze your Pemo card in your card settings. See our guide below.

🧊Freeze, Unfreeze and terminate cards

2️⃣ Review transactions – Check for any unauthorized payments and ensure they were not made by someone in your company.

3️⃣ Contact Pemo Support – Report any suspicious transactions immediately to get assistance in resolving the issue.

Prevention is Key

Fraud prevention is all about staying vigilant and taking proactive security measures. By securing your account, using virtual cards, and monitoring transactions regularly, you can protect your business from financial fraud.