Understanding Receipt Statuses in the Pemo Receipts Inbox
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Each receipt processed in the Pemo Receipts Inbox is assigned a status, helping you easily track its processing stage and take any necessary actions. Here’s a quick guide to what each status means:
Meaning: The receipt has been successfully linked to an existing expense in Pemo.
Action Required: None—this receipt is fully processed and recorded under the related expense.
Note: Matched receipts will be deleted after 15 days but are visible in the expenses tab when you click on the linked expenses
Meaning: The receipt couldn’t be automatically linked to an expense, often due to missing or unclear details.
Action Required: Manually attach this receipt to the correct expense.
How to Resolve: Open the unmatched receipt in the Receipts Inbox, select the “Your expenses” tab and search for the correct expense by date or using the search field.
Meaning: The system has identified this receipt as a potential duplicate of a previously uploaded receipt.
Action Required: Review the receipt to confirm if it’s a duplicate.
How to Resolve: If it’s truly a duplicate, no further action is needed, and it can be deleted. If not, you can mark it not as duplicate and manually attach it to an expense.
Meaning: The receipt file couldn’t be processed due to issues such as an unsupported file format or a corrupt file.
Action Required: Re-upload the document in a supported file format
How to Resolve: Ensure the file meets Pemo’s format guidelines before re-uploading to prevent further errors.
