PEMO card transactions may incur additional fees. The transactions and its associated fees are listed on the below table
ATM (Cash) Transactions
Cash and cash equivalent transactions incur standard banking fees as detailed in the below table.
When PEMO users withdraw cash from an ATM, this fee is applied to cover all associated costs across the ATM network and our partners.
Fee type
Amount
Domestic ATM Withdrawal (except Mashreq bank)
AED 5.25
Domestic ATM Withdrawal at Mashreq bank
AED 26.25
International/Abroad ATM Withdrawal
AED 26.25
FAQs
Why are Pemo's withdrawal fees higher than usual?
PEMO is designed to help businesses digitize transactions for better transparency and efficiency. Our fee structure reflects this goal by encouraging more digital transactions. However, we understand that cash withdrawals can be necessary for daily operations, so we've made this feature available for our customers.
I received a notification from the Bank’s ATM about an additional fee being applied. Why is that?
Some banks may charge extra fees for using external cards at their ATMs, depending on their policies. In the UAE, most banks don’t apply these fees. If the ATM you’re using does, you can try another bank's ATM to avoid the additional charges.
Are there any other fixed transaction fees, such as for e-commerce, balance inquiries, or transaction fees, imposed by Pemo?
No, the only fixed transaction fee we charge is the one mentioned for withdrawals.
Cross Borders Transactions
Cross border fees apply when transacting with an overseas merchant or AED transactions processed by non UAE based organizations. Pemo charges a 2% transaction fee amongst the lowest in the industry.
Cross Border Transaction FAQS
Why is a cross-border transaction fee charged?
Transactions that happen with foreign merchants would incur additional cost by the card network and the schemes associated. This ensures seamless connectivity across the network and higher risk.
Why was I charged a 2% fee for a transaction in AED?
The fee may apply if the merchant or organization you transacted with a merchant outside of UAE. While the currency is local, the payment may have been routed through an overseas entity (e.g Facebook, Google, Microsoft), triggering the cross-border fee.
Will I be charged a cross-border fee if I transact in foreign currency?
Yes, a cross border fee is applicable for all out of UAE transactions.
Is the cross-border fee subject to VAT and claimable?
Yes, it's subject to VAT and can be claimed with proper accounting. An invoice will be issued on the 3rd of each month for the transactions from the previous months to facilitate the process.
How do we record cross-border fees in our accounts?
Accounting treatment may differ by company standards but generally they are classified as banking transaction fees.
Are these new fees, I have not seen them before.
These fees are not new, but were incorporated before in the transaction amount charged in AED when an international transaction was performed. In alignment with the VAT regulation we have taken steps to give you more transparency and starting October 24.
2% seems to be on the high side, is this competitive?
Yes, Pemo is among the most competitive financial providers in the market with the lowest fees for these types of transactions.
