If your card is lost, stolen, or damaged, replace it right away on desktop or mobile. This protects your company and keeps spending under control.
Important to know
When you confirm a replacement, your current card is terminated immediately and can't be used again. A replacement card is issued to the same cardholder with the same controls. You can edit those controls once the card is in a status that allows it. Editing is blocked while the card is in delivery, pending approval, pending KYC verification, pending KYB verification, issuing, failed to issue, inactive, frozen (suspended) or terminated.
On desktop
Go to the Cards tab.
Select the card you want to report.
Click Replace card.
Choose the reason: Lost, Stolen, or Damaged / broken.
Tick the box confirming: “Once replaced, your current card will be terminated immediately.”
Click Confirm to order your replacement.
Your replacement card will appear in your account once issued.
On mobile
Open the app and go to the Cards tab.
Tap the card you want to report.
Go to Card settings.
Tap Replace card.
Select the reason: Lost, Stolen, or Damaged / broken.
Confirm that you understand: “Once replaced, your current card will be terminated immediately.”
Tap Confirm to order your replacement.