When making payments, it’s important to know exactly what happened with your transaction. Here’s a simple guide to help you track the outcome of every payment.
1. Completed
The transaction went through successfully.
Funds have been transferred as expected.
No further action is needed.
2. Reversed
The transaction was cancelled or refunded.
Funds were not deducted or have already been returned.
You don’t need to take any action.
3. Pending
The transaction is still being processed.
Normally, no action is required.
If it stays pending for more than 7 days, contact support to investigate.
4. Declined
The transaction failed.
Click on the transaction to view details.
Follow the instructions provided to resolve the issue.
Pemo Power Tip: Always review your transactions regularly so you can spot issues quickly and take the right action.