When making payments, it’s important to know exactly what happened with your transaction. Here’s a simple guide to help you track the outcome of every payment.

The transaction went through successfully, and funds have been transferred as expected. No further action is needed.

The transaction was cancelled or refunded. Funds were not deducted or have already been returned. You don’t need to take any action.

The transaction is still being processed. Settlement usually takes 1 to 3 business days, and longer if the merchant delays the final charge. Normally, no action is required. If a transaction stays Pending beyond that, contact support to investigate.

The transaction failed. Click the transaction to view the details, then follow the instructions provided to resolve the issue.

Pemo Power Tip: Review your transactions regularly so you can spot issues quickly and take the right action.