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Understanding Transaction statuses

Updated over 2 months ago

When making payments, it’s important to know exactly what happened with your transaction. Here’s a simple guide to help you track the outcome of every payment.

1. Completed

  • The transaction went through successfully.

  • Funds have been transferred as expected.

  • No further action is needed.

2. Reversed

  • The transaction was cancelled or refunded.

  • Funds were not deducted or have already been returned.

  • You don’t need to take any action.

3. Pending

  • The transaction is still being processed.

  • Normally, no action is required.

  • If it stays pending for more than 7 days, contact support to investigate.

4. Declined

  • The transaction failed.

  • Click on the transaction to view details.

  • Follow the instructions provided to resolve the issue.

Pemo Power Tip: Always review your transactions regularly so you can spot issues quickly and take the right action.

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