Each receipt in the Pemo Document inbox has a status. Use it to track processing and see whether you need to take action.
Matched
Meaning: The document has been linked to an existing expense in Pemo.
Action required: None - the document is fully processed and recorded under the related expense.
Note: Matched documents disappear from your Document inbox 15 days after they're matched. They stay attached to the linked expense in Card expenses.
Unmatched
Meaning: The document couldn’t be automatically linked to an expense, often because details are missing or unclear.
Action required: Manually attach the receipt to the correct expense.
How to resolve: Open the receipt in the Document inbox, select the Your expenses tab, and search by date or using the search field.
Duplicate
Meaning: The system has identified the receipt as a potential duplicate of a previously uploaded document.
Action required: Review the document to confirm whether it’s a duplicate.
How to resolve: If it’s a duplicate, no further action is needed, and you can delete it. If not, mark it as not a duplicate and manually attach it to an expense.
File error
Meaning: The document couldn’t be processed because the file format is unsupported or the file is corrupt.
Action required: Re-upload the document in a supported file format.
How to resolve: Re-upload the document as a different file, for example a fresh PDF or photo of the receipt.