When you sign in to the Pemo mobile app, the app runs a security check to confirm it is the official app running on an unmodified device. The check usually passes without you noticing. When it doesn't, the app shows a message explaining what to do.
The messages below are the ones you can see, grouped by what causes them. Most clear on a second attempt.
Messages you can fix yourself
Please download the official app from the App Store or Google Play. The app you are running is not the official Pemo app. Delete it and install Pemo from the App Store or Google Play.
This app cannot run on modified devices for security reasons. Please use an unmodified device. Pemo doesn't run on rooted or jailbroken phones. Sign in on a phone that hasn't been modified.
This device doesn't support our security features. Please use a supported device. Sign in on another phone.
We couldn't verify your device in time. Please try again. If the problem continues, make sure your phone's date and time are set to update automatically. Try again, then set your phone's date and time to update automatically.
We couldn't complete the security check. Please make sure you have internet access, and if the problem persists, set your device's date and time to update automatically. Check your connection first, then your date and time setting.
We couldn't complete the security check. Please check your internet connection and try again. Move to a stronger connection and try again.
Messages about Google Play on Android
Please install or enable Google Play Services to continue.
Please update Google Play Services to continue.
Please update Google Play Store to continue.
Open the Play Store on your phone, install or update the component named in the message, then open Pemo again.
Messages that clear on their own
You've made too many security check requests. Please wait a moment and try again. Wait, then try once more.
Our security service is temporarily unavailable. Please try again in a few moments.
A temporary error occurred. Please try again.
We couldn't verify your device. Please try again.
We couldn't set up secure verification on this device. Please try signing in again. Sign in again and the app sets the verification up from scratch.
We couldn't verify your device. Please try again or contact support if the problem persists. If it keeps happening, contact Pemo support from the app.
The security check also runs again while you stay signed in, so a message can appear after you have been using the app for a while. Signing in again resolves it.
If you use biometrics to sign in, see How to enable biometrics. To approve a web sign-in from your phone, see Approving a web login from your phone.