We have an important update to share regarding the future of our wallet service.
After continued collaboration with our financial partner in the Kingdom, their system will begin blocking wallet access on January 31, 2026. As a result, wallet balances will no longer be accessible after that date and will be zeroed out and card holders will not be able to transact with their Pemo card from that date.
At the same time, we want to be very clear: all remaining wallet balances are fully secure, and refunds will be issued for customers who hold funds in their wallets.
What this means for you
Wallet access will be disabled on January 31, 2026.
Wallet balances will be set to zero after that date.
Refunds will be issued automatically for all existing balances.
Pemo cards will be no longer able to transact.
Refund Process & Timeline
We are actively working with our financial partner to confirm the refund process and the timeline for completion. We understand how important this is, and our priority is to ensure a smooth, timely refund experience for all affected customers.
We have requested:
Full details on how refunds will be processed
A proposed timeline for when refunds will be completed
We are awaiting confirmation and will communicate updates as soon as they are available.
What you don’t need to do
No action is required on your part to receive your refund.
Refunds will be issued without any customer request or submission process.
Support
If you have questions or need assistance, please contact our Support Team at: 📧 [email protected] or through the in-app support channel.
FAQ
Q: When will the wallet be disabled?
Wallet access will be disabled on January 31, 2026.
Q: Are my funds safe?
Yes — all existing wallet balances remain fully secure through the process.
Q: How will refunds work?
Refunds will be handled by our financial partner. We are awaiting detailed guidance on the exact process and timing, and we will share this information as soon as it’s confirmed.
Q: Do I need to do anything to get my refund?
No — refunds will be processed automatically for all customers.
Q: What if I don’t receive my refund?
Please contact Support and we will assist you directly.
Thank you
We sincerely appreciate your support and patience as we navigate this transition. Our goal is to ensure your funds are returned promptly and with full transparency.