Raise a credit note to correct an issued invoice. Once the credit note is approved, the invoice is credited in full.
Before you start
You need the Super Admin, Admin or Accountant role. You raise credit notes in the Pemo web app, on an invoice with the status Issued.
Raise the credit note
Select More in the left sidebar, select Receivables, then select the Issued tab. Select the invoice you want to correct.
The invoice shows "An issued invoice cannot be edited. To correct it, issue a credit note." Select issue a credit note. The Raise a credit note form opens.
Fill in the credit note
Select a Reason: Supply cancelled, Tax treatment changed, Agreed amount changed, Goods or services returned, Amount not recoverable or Volume discount.
Check the Credit amount. The invoice is credited in full.
Select Send for approval. To stop without sending, select Cancel.
The credit note goes to its own approvers. Once it's approved, it's issued and the invoice shows "Credited in full by" with the credit note number and date. If it's rejected, the invoice is unchanged and you can raise a new credit note.
Good to know
Once you send a credit note for approval, it can't be changed. It never changes the invoice's own status.
Nothing is credited until the credit note is approved.
A credit note can be exported only after its invoice has been exported. See Overview of your Accounting Export page.
To approve credit notes, see How to review invoices and credit notes. To create invoices, see How to create an invoice.